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Our Terms Build Trust Into Every Account

When you open an account with raja55, you're agreeing to clear rules about how deposits, withdrawals and your wallet work.

Clear payment rulesAccount security detailsWithdrawal verification steps
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raja55 Our Terms Build Trust Into Every Account
REACH US ANYTIME

Policy Questions – Contact Our Team

Team online

Live Chat Support

Ask about account terms, deposit holds or withdrawal timelines. Our live chat is open daily from 08:00 to 00:00 Jakarta time and answers policy questions in English and Indonesian.

Email Support

Send detailed questions about terms interpretation or account disputes to [email protected]. We respond within 24 hours with full explanations and next steps.

Account Help Centre

Browse our in-app help section for common term questions, withdrawal limits and deposit methods. The centre updates as new rules apply and covers account closure and data request procedures.

SECURITY & DATA

How We Protect Your Account Under These Terms

Data Retention

We keep your account data secure for the duration of your membership and one year after closure, as required by payment processors. You can request your data in portable format via the account settings menu.

Account Verification

When you withdraw funds, we verify your identity to prevent fraud. This means we may ask for proof of address or photo ID. Verification usually takes under 24 hours; larger amounts may take longer.

Payment Security

Your DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. We never store full payment details on our servers; all processing goes through verified payment gateways.

Session Timeout

Your account session expires after 30 minutes of inactivity to protect against unauthorised access. You can log back in instantly from any device where you've verified your credentials.

Account Closure

You can close your account at any time via the settings page. Remaining funds are returned to your payment method within 3–5 business days. Closed accounts cannot be reopened.

Dispute Resolution

If you believe a withdrawal was processed incorrectly or a deposit was lost, contact us with transaction details. We investigate and respond within 48 hours; our chat team can escalate urgent cases immediately.

Frequently Asked Questions About Terms & Conditions

If you violate account rules—such as using multiple accounts, undisclosed third-party play, or providing false identity—we may suspend or close your account. Any funds held are returned to your registered payment method after verification, which can take 5–7 business days.

You can update your phone number, email and payment method anytime via account settings. Identity details like your legal name cannot be changed once verified; contact support if you need to correct an error made at signup.

Most deposits from DANA, OVO, GoPay and QRIS clear within 60 seconds and appear in your lobby wallet immediately. Rare delays due to payment gateway issues may extend this to 5–10 minutes; contact support if your deposit doesn't arrive within 15 minutes.

Your minimum withdrawal is Rp 50,000. We process withdrawals to your registered DANA, OVO, GoPay, QRIS or bank account within 1–3 business days. Large withdrawals over Rp 10,000,000 may require additional verification before release.

Account eligibility depends on local law and your region. You must be of legal age in your jurisdiction, provide a valid phone number and email, and not hold multiple active accounts. Residents of certain countries may be restricted; we check location at signup.

We collect your name, phone, email, payment details and gameplay data for account security and payment processing. Data is encrypted and retained for one year after account closure or as required by payment partners. You can request a full data export via account settings.

Yes, you can temporarily deactivate your account from the settings menu. Your funds remain safe and your account reactivates when you log back in. Permanent closure is also available; funds are returned to your payment method within 5 business days.

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