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Legal clarity for your account and deposits

We handle your account security, payment data and personal information with clear rules so you know exactly how your account works.

Account SecurityPayment VerificationData ProtectionSupport Contact
raja55 Legal clarity for your account and deposits
REACH OUR TEAM

How to contact us about your account or data

Our support team answers account and legal questions during business hours. Reach us through live chat on the lobby dashboard, email our compliance contact, or use the in-app contact form to submit a formal request. Players in Medan and across Indonesia can reach us in English seven days a week.

Team online

Live Chat

Open the lobby, tap the support icon at the bottom right, and message our team. Available during operating hours.

Email Support

Send account or legal questions to our support inbox. We respond within 24 hours on business days.

In-App Request Form

Navigate to Account Settings, tap Legal Requests, and submit your data access or correction request. We confirm receipt within 48 hours.

ACCOUNT SAFETY DETAILS

Data handling, verification and account control

We protect your account through encrypted login, verified withdrawals and transparent logging. Your payment history with DANA, OVO, GoPay and QRIS is stored on secure servers.

Encrypted Login

Your password is hashed and never stored in plain text. Every sign-in is logged so you can spot unfamiliar access attempts.

Withdrawal Verification

All withdrawal requests are verified against your account name and registered payment method before funds are sent. This takes 1–5 business days.

Account Data Access

You can view and download your personal data, transaction history and communication logs from Account Settings anytime.

Cookie and Tracking

We use cookies to keep you logged in and remember your lobby preferences. You can disable cookies in your browser without losing account access.

Data Retention Policy

Active account data is kept for the duration of your membership. After closure, we retain records for 7 years for legal and tax compliance.

Update Your Details

Change your phone number, email or address in Account Settings under Profile. Verify changes via a confirmation link we send to your registered email.

Your rights and account questions answered

Below are answers to questions we hear most often about account access, data, payments and how we handle your information. If your question is not here, reach out to our support team.

Yes. Open Account Settings, scroll to Data & Privacy, and tap View My Data. You'll see your profile, contact details, transaction history and login logs. You can also request a full download in portable format from the same menu.

We retain your payment records for 7 years after account closure for tax and legal compliance. Your personal name and contact details are removed from active systems after 30 days unless you re-open your account.

Yes. Payment data is encrypted in transit and at rest on secure servers. We never store your full payment credentials; only the confirmation from your bank or e-wallet provider is recorded in your transaction history.

Go to Account Settings, tap Security, and review your Recent Login Activity. If you see an unfamiliar login, change your password immediately and contact our support team to report the activity and lock your account.

You can close your account anytime from Account Settings under Close Account. Your active data is removed, but we keep transaction records for 7 years as required by law. You can request full deletion of non-required fields via our Data Request form.

No. We do not sell or share your personal data with third parties. Your information is used only for account management, payment processing, compliance and support. We share data with payment processors only to complete DANA, OVO, GoPay and QRIS transactions.

Open Account Settings, tap Profile, and edit your details. Enter the correct information and tap Save. We'll send a confirmation link to your email. Verify it within 24 hours to finalize the change.