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How We Protect Your Privacy at raja55

When you open an account with us, your personal information—from your initial deposit via DANA, OVO, GoPay or QRIS through to every withdrawal you make—stays protected under clear…

Account data encryptedLocal payment details securedWithdrawal verification trackedPrivacy requests answered within 7 days
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raja55 How We Protect Your Privacy at raja55
REACH OUR TEAM

Privacy Questions and Data Requests

Team online

Live Chat

Contact our support team via live chat in the lobby (available 09:00–23:00 Indonesia time). Ask about your data, request account access, or report privacy concerns directly to an agent.

Email

Send privacy requests to [email protected] with your account email and ID number. We respond to all data-access and deletion requests within seven business days.

Account Settings

Update your personal information, email address and phone number anytime in your account settings. Changes are saved immediately and apply to all future transactions.

HOW WE SAFEGUARD YOU

Data Security, Cookies and Account Protection

Encryption

All deposits, withdrawals and personal data transmitted between your device and our servers use industry-standard TLS encryption. Payment details for DANA, OVO, GoPay and QRIS are encrypted before storage.

Cookies and Tracking

We use essential cookies to keep you logged in and remember your preferences. Analytics cookies help us understand how the lobby is used. You can disable non-essential cookies in your browser settings without losing core account access.

Account Access Verification

When you request your account data or withdraw funds, we verify your identity via email or phone. This prevents unauthorised access to your personal information and protects your withdrawal destination.

Payment Data Retention

We keep transaction records (deposit dates, amounts, payment method, withdrawal confirmations) for seven years to comply with tax and dispute regulations. Personal data is removed on request, where local law permits.

Third-Party Access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS operators), identity-verification partners, and authorities where local law requires. You have the right to know who has accessed your data.

Update or Delete Your Data

Open a support ticket in your account or email [email protected] to request a copy of your data, correct inaccuracies, or delete your account. Requests are processed within seven days.

Frequently Asked Questions About Privacy at raja55

We collect your full name, date of birth, email, phone number, and identification document (such as your ID number or passport). On your first deposit via DANA, OVO, GoPay or QRIS, we verify your account holder name and registered phone number match your bank or e-wallet account to prevent fraud.

We retain deposit and withdrawal records for seven years from your last transaction to comply with tax and regulatory requirements where local law applies. If you request account deletion, personal profile data is removed within 30 days, but transaction records may be kept for compliance.

Yes. Email [email protected] with your account email and ID number, and we'll send you a complete copy of your personal data, account history, and payment transactions within seven business days. You can also request corrections if any information is inaccurate.

We do not sell your personal information. We share data only with payment processors (DANA, OVO, GoPay, QRIS providers), identity-verification services, and government authorities where local law requires. You can request a list of all third parties who have accessed your account.

All payment information is encrypted before transmission and storage. We do not store your full bank or e-wallet password. Payment data is handled by authorised processors only, and your transaction details are visible only to you and our support team.

Your profile, email and phone details are deleted within 30 days of closure. Transaction records and account balance history are archived for seven years for regulatory compliance. If you withdraw your remaining balance before closing, all withdrawal destination details are deleted immediately.

Yes. Log into your account, go to Settings and update your email, phone number or address at any time. Changes apply immediately to all new transactions. For changes to your name or ID document, contact live chat or email [email protected] with proof of the change.

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